Help Center


Shipping & Delivery

When will my order be shipped?

When will my order arrive?

Do I have to pay custom and import fees?

How much is shipping?

What should I do if my order hasn't arrived?

Can my parcel be redirected to a different address?

Can I track my order?


Is it safe to give you my credit card information?

How to I access/correct/delete my personal information?

What cookies do you use?


Is it safe to buy from teapasar?

What are the differences between the various brands and farms?

How do I use my discount code?

How do I view my orders?

Can I return a purchase?

Can I cancel my order?

How do I talk to customer service?

Do you offer gift wrapping?


I've booked an experience, what do I need to prepare?

Can I cancel an experience?