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Shipping & Delivery

When will my order be shipped?

Generally, our merchants will process and ship out your order within three working days. The transit time for each merchant can be also be found on the individual product page.

If your item has not arrived after an excessively long period of time, please contact us at [email protected] and we will do our best to help you.

When will my order arrive?

As your order is dispatched from the seller directly, delivery times will vary based on store. For more information, please refer to the Shipping Information tab in the product page.

Do I have to pay custom and import fees?

Yes, you will have to pay any customs and import fees that occur. For more information, please click here.

How much is shipping?

Shipping costs will vary by merchant and region. Please check the individual product page for more information.

What should I do if my order hasn't arrived?

If your order has been shipped (you will receive an email from us when your order ships), please contact the shipping company for more information on when your order will be delivered. If your order has not yet been shipped, please contact us at [email protected]

Can my parcel be redirected to a different address?

If your order has already been shipped, we are unable to redirect it to a different address. If your order has not yet been shipped, please contact us at [email protected]

Can I track my order?

You can track your order from the delivery provider’s site using your tracking number given in the fulfillment email.


Is it safe to give you my credit card information?

Absolutely. Payment is processed through Stripe or Paypal and is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). For more information on our privacy policy, please refer to this page.

How do I access/correct/delete my personal information?

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, contact our Privacy Compliance Officer at [email protected] or by mail at


[Re: Privacy Compliance Officer]

High Street Plaza
77 High St

Singapore 179433

What cookies do you use?

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.


Is it safe to buy from teapasar?

Absolutely! teapasar vets each seller before letting them onto the platform, and we make sure that only brands and farmers selling authentic and trustworthy teas are allowed to sell here. We also do periodic checks, so you can be assured that the quality is maintained.

What are the differences between the various brands and farms?

Each farm has its own speciality tea. In addition, tea tastes different depending on its cultivar and terroir, which means that each farm has its own unique taste.

As for brands, each brand on teapasar has their own unique blends or spin on blends which have their own flavours.

If you’re not sure which farm or brand to buy from, we encourage you to take our quiz and make your own personalised taste profile, which will allow us to make customised tea recommendations. For more information on what our taste profile is, please refer to this page

How do I use my discount code?

Enter your discount code at the ‘Coupon Code’ section of your cart and it will be applied to your order.

How do I view my orders?

You can view your orders from your account page.

Can I return my purchase?

You can only return purchases if they are defective. For more information, please refer to our shipping and returns page.

Can I cancel my order?

Unfortunately, we do not allow cancellations after an order has been placed.

How do I talk to customer service?

We are always happy to help! Please email us at [email protected] and we will do our best to get back to you within two working days. Please note that our working hours are Monday to Friday, 9 am to 6 pm (Singapore Time).

Do you offer gift wrapping?

Sadly, we are unable to offer gift wrapping at this particular time.


I've booked an experience, what do I need to prepare?

Please bring yourself, the confirmation email, and any needed items mentioned in the product page to the venue at the stated time. If you have any questions, please reach out to us at [email protected] and we will do our best to help.

Can I cancel an experience?

Unfortunately, we do not allow for cancellations after purchase. However, we can help you liaise with the merchant to see if they are willing to help you change the date – please contact us at [email protected] with details.