Shipping & Returns

Shipping & Delivery

Your order will be processed and shipped as soon as possible, however each brand may have a different processing time. teapasar will send you an email with the details of the delivery once it has been dispatched.

If the country of the customer and seller are different, the customer is considered the importer of record and will bear all responsibilities and fees for importing the good. We advise buyers to check with their respective country’s customs to make sure that they can legally import the good.

In addition, if there are any additional customs fees or import duties, they are to be borne by the customer. As customs duties vary widely from country to country, teapasar is unable to advise individual customers on the applicable customs fees and import duties. Please check with your local customs office for more information.

While your privacy is important to us, please be aware that cross-border shipments may be opened and inspected by custom officials and we have no control over this. In addition, teapasar or one of our sellers may provide certain information about shipment to an international carrier and they, in turn, may provide said information to the local authorities in compliance with the laws of that country and to facilitate customs clearance. Generally, customs authorities also require shipments to state their value on the package itself.

Shipping time and rates will vary depending on the merchant. Please check the merchant’s product page for more information.

Returns & Exchanges

Unfortunately, we do not allow for cancellations after an order has been placed. If there has been a mistake during ordering, please contact us at customerpurchase@teapasar.com within 24 hours of purchase to rectify the order.

In the case of defective products or wrongly delivered products, teapasar is willing to offer returns. Please send an email to help@teapasar with:

  • 1. A description of the issue
  • 2. Photo(s) of the defect where applicable, and
  • 3. A receipt or Proof of Purchase
  • within seven (7) days of delivery to initiate the returns process.

    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within seven (7) working days.

    You will be responsible for paying for your own shipping costs for returning your item for inspection. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

    Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

    If you haven’t received a refund yet, first check your bank account again.

    Then contact your credit card company, it may take some time before your refund is officially posted.

    Next contact your bank. There is often some processing time before a refund is posted.

    If you’ve done all of this and you still have not received your refund yet, please contact us at help@teapasar.com.

    Only defective products are eligible for a return.

    To complete your return, we require a receipt or proof of purchase.

    Please do not send your purchase back to the manufacturer.

    You will be responsible for paying for your own shipping costs for returning your item. In addition, shipping costs are non-refundable.

    If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.